These Terms of Service (the “Terms”) are an agreement between you and Aspire Digital Technologies, Inc. (“AspireCare”, “we”, “us”, or “our”) governing your use of the AspireCare mobile application, website, and related services (the “Service”). Please read them carefully.
AspireCare is not a crisis service and cannot provide emergency help. If you are in crisis, having thoughts of harming yourself, or need urgent support, contact your local emergency number immediately, or reach a crisis line. In the United States you can call or text 988 (Suicide & Crisis Lifeline). Elsewhere, a directory of crisis lines is available at findahelpline.com.
1. Acceptance of these terms
By creating an account or using the Service, you agree to these Terms and to our Privacy Policy, which explains how we handle your information. If you do not agree, please do not use the Service.
2. AspireCare is not medical care
AspireCare is a supportive wellbeing companion. It is not a medical device, and it does not provide medical advice, clinical diagnosis, therapy, or treatment. Nothing in the Service, including guided activities, courses, mood tracking, or the AI companion, is a substitute for care from a qualified health professional.
Never disregard professional medical advice or delay seeking it because of something you read or received through the Service. Any decisions you make about your health are your own. If you are under the care of a health professional, talk with them before changing anything about your care.
3. Eligibility and age
You must be at least 13 years old to use the Service. If you are under the age of majority where you live, you may use the Service only with the involvement and consent of a parent or guardian. Where an organization makes AspireCare available to members who are minors, that organization is responsible for obtaining any required parental or guardian consent.
You confirm that you are not barred from using the Service under applicable law.
4. Your account
- You are responsible for the accuracy of the information you give us and for keeping your login credentials confidential.
- You are responsible for activity that happens under your account. Tell us promptly at support@aspirecare.app if you believe your account has been compromised.
- One person, one account. Do not share your account or let anyone else use it.
- You can delete your account at any time from within the app. See our account deletion page for what that removes.
5. Community rules and acceptable use
The AspireCare community exists so people can feel less alone. It only works if everyone helps keep it safe. When posting, commenting, or otherwise using the Service, you agree that you will not:
- Harass, bully, threaten, demean, or target any person or group, including on the basis of race, ethnicity, national origin, religion, disability, sex, gender identity, sexual orientation, or age.
- Post sexually explicit or pornographic material, graphic violence, or other obscene content.
- Encourage, glorify, or give instructions for suicide, self-harm, disordered eating, or substance abuse.
- Share content that is hateful, discriminatory, or that promotes violence or extremism.
- Post another person’s private or identifying information, or share someone else’s story in a way that could identify them, without their consent.
- Impersonate anyone, misrepresent your affiliation, or claim to be a licensed professional when you are not.
- Post spam, advertising, solicitations, chain messages, or promotional content of any kind.
- Offer medical, clinical, or crisis advice, or present opinions as professional guidance.
- Upload content you do not have the right to share, or that infringes anyone’s intellectual property or privacy rights.
- Upload malware, attempt to breach or probe the Service, scrape it, interfere with its operation, or access it through automated means.
- Use the Service for anything unlawful, or in violation of these Terms.
Anonymous posting hides your name from other members. It does not make you unaccountable: these rules apply to anonymous content exactly as they do to everything else.
6. Content moderation and enforcement
You can report any post using the report option on the post itself. Reports go to our moderation team, and we aim to review them promptly. You can also block another member, which hides their content from you.
We may remove content, limit visibility, or suspend or terminate accounts that violate these Terms, at our discretion and without prior notice where the situation warrants it. We may also act on content that, while not clearly prohibited, we reasonably believe puts someone at risk. We are not obligated to monitor content, but we may do so.
If you believe we acted in error, contact us at support@aspirecare.app and we will take another look.
7. Your content
You keep ownership of the content you create in the Service. To operate it, you grant us a non-exclusive, worldwide, royalty-free license to host, store, reproduce, and display your content solely for the purpose of providing and improving the Service, and for safety and moderation. This license ends when you delete your content or your account, except for copies retained as described in our Privacy Policy.
You are responsible for what you post. Only share what you are comfortable sharing, and remember that other members can see it.
8. The AI companion
The AI companion generates responses automatically. It can be wrong, incomplete, or unhelpful, and it does not understand your situation the way a person would. Do not rely on it for medical, legal, financial, or emergency guidance, and do not treat its responses as professional advice.
Your messages are processed by third-party AI providers so a response can be generated, as described in our Privacy Policy. Please avoid sharing information you would not want processed by an AI service. Do not attempt to misuse the companion, including trying to make it produce harmful or prohibited content.
9. Organizations
If you join AspireCare through an organization such as a school, campus, or workplace, that organization may see aggregate, anonymized insights about its members, subject to the sharing level you choose in your privacy settings. Your organization’s own policies may also apply to your use of the Service. Your organization may remove your access to organization features, and your access may end if your relationship with the organization ends.
10. Availability and changes
We may add, change, or discontinue features at any time. We may also suspend the Service for maintenance or technical reasons. We do not promise the Service will always be available, uninterrupted, or error-free, and content stored in the Service is not a backup service.
11. Our intellectual property
The Service, including its software, design, text, graphics, courses, activities, and the AspireCare name, logo, and mascot, belongs to us or our licensors and is protected by intellectual property laws. We grant you a limited, personal, non-transferable, revocable license to use the Service for your own non-commercial wellbeing. You may not copy, modify, distribute, sell, reverse engineer, or create derivative works from any part of the Service except as the law allows.
12. Suspension and termination
You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you breach these Terms, if we are required to by law, or if we reasonably believe it is necessary to protect other users, the public, or the Service. Sections that by their nature should survive termination, including content licenses granted before termination, disclaimers, limitations of liability, indemnity, and governing law, will survive.
13. Disclaimers
To the fullest extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade.
We do not warrant that the Service will meet your needs, produce any particular wellbeing outcome, be accurate or reliable, or that content posted by other members is accurate, appropriate, or safe. Content from other members reflects their views, not ours.
14. Limitation of liability
To the fullest extent permitted by law, Aspire Digital Technologies, Inc. and its officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of data, goodwill, or profits, arising from or relating to your use of the Service, even if we have been advised of the possibility of such damages.
To the fullest extent permitted by law, our total liability for all claims relating to the Service will not exceed the greater of the amount you paid us in the twelve months before the claim, or one hundred United States dollars (USD 100).
Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages. In those places, some of the above may not apply to you, and nothing in these Terms limits liability that cannot lawfully be limited.
15. Indemnity
You agree to indemnify and hold harmless Aspire Digital Technologies, Inc. from any claims, damages, losses, and reasonable legal fees arising out of your content, your use of the Service, or your breach of these Terms, except to the extent caused by us.
16. Governing law and disputes
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles. You and we agree to first try to resolve any dispute informally by contacting us at support@aspirecare.app. Any dispute that cannot be resolved informally will be subject to the exclusive jurisdiction of the courts located there, except where applicable law gives you the right to bring a claim in the courts where you live.
17. Changes to these terms
We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, provide additional notice in the app. Your continued use of the Service after an update means you accept the revised Terms.
18. Contact us
If you have questions about these Terms, contact us at:
Aspire Digital Technologies, Inc.
Email: support@aspirecare.app