Your data

Delete your account

You can remove your AspireCare account and its data at any time. No explanation needed, and no email exchange required if you still have the app installed.

Delete from inside the app

This is the fastest route and takes effect immediately.

  • Open AspireCare and go to the Profile tab.
  • Tap Account, then Delete account.
  • Confirm. If your account has a password, you will be asked to enter it once as a safety check.

Your account is deleted right away and you are signed out. This cannot be undone.

If you no longer have the app

If you have already uninstalled AspireCare or cannot sign in, email support@aspirecare.app from the address on your account with the subject “Delete my account”. We will verify that the request comes from the account holder and confirm by email once it is done. Please allow up to 30 days, though it is usually much faster.

What gets deleted

Deleting your account permanently removes the following from our systems:

  • Your profile: name, email address, username, password, avatar, and any linked Google or Apple sign-in.
  • Your onboarding preferences, goals, mascot color, timezone, and notification and quiet-hours settings.
  • Your mood check-ins and any notes you added to them.
  • Your daily activity records, streaks, course enrollments, progress, and any certificates you earned.
  • Your community posts, comments, likes, and any reports you filed, including posts you made anonymously.
  • Your push notification tokens and notification history, so reminders stop arriving.
  • Your organization membership, if you joined through one.

What is not covered

  • Your gratitude jar is stored only on your device and never reaches our servers, so deleting your account does not touch it. Uninstalling the app removes it.
  • Uploaded image files are held by our image provider, Cloudinary. The posts referencing them are deleted and the images are no longer reachable from AspireCare. Removal of the underlying files from Cloudinary follows separately.
  • Aggregate, anonymized statistics already included in an organization’s insights cannot be traced back to you and are not reversed.
  • Backups may retain residual copies for a limited period before they age out on their normal cycle.
  • We may retain a limited record where we are required to by law, or to resolve a dispute, maintain security, or enforce our terms, as described in our Privacy Policy.

Questions

If anything here is unclear, or you want to export your data before deleting it, contact us at support@aspirecare.app and we will help.